Our Touring Holiday Protection Plan

We are pleased to introduce our Holiday Protection Plan, which offers the reassurance of knowing that your holiday is protected

(1) should you or a named member of your party experience:

• sickness preventing travel – including illness or the need to self isolate due to Coronavirus;
• redundancy;
• jury service;
• or death of a member of the party or an immediate relative*.

*spouse, parent, child, or sibling of you of a named person in your party.

Or:

(2) you need to cancel your holiday for another reason.

You will only be eligible for payment under the Holiday Protection Plan if the circumstances arose after the date you purchased the protection and affect your ability to take your holiday.

This scheme must be taken out at the time of booking or prior to payment of your holiday balance, and may only be applied to Touring and Camping holiday bookings.

If you have an existing booking, and wish to add the Holiday Protection Plan, you can click here to log in to our Guest Area.

The plan covers individuals named on your booking at the time it is purchased.

Cost: £2.50 per pitch, per night.

In the unfortunate circumstance that you need to use our Protection Plan due to the reasons detailed in (1) above, please contact us as soon as possible. On receipt of satisfactory evidence of the reason for cancellation including Doctors certificate, formal notification of redundancy or jury service, death certificate, or COVID-19 test result, we will issue a credit note or process a refund of the following sum within 10 working days:

·         43 days or more before the holiday start date – Full refund of all monies paid after deduction of the Holiday Protection Plan payment.

·          28-42 days before the holiday start date – Refund of the balance paid after deduction of the deposit and Holiday Protection Plan payment.

·       8-27 days before the holiday start date – 90% refund of the balance paid after deduction of the deposit and Holiday Protection Plan payment.

·       7 days or less before the holiday start date – 70% refund of the balance paid after deduction of the deposit and Holiday Protection Plan payment.

(2) If you are cancelling for any other reason and you have taken our Holiday Protection Plan, please contact us as soon as possible, and we will issue a credit note or process a refund of the following sum within 10 working days:

·       43 days or more before the holiday start date: Full refund of all monies paid after deduction of the Holiday Protection Plan payment.

·       28-42 days before the holiday start date – 90% refund of the balance paid after deduction of the deposit and Holiday Protection Plan payment.

·       15-27 days before the holiday start date – 70% refund of the balance paid after deduction of the deposit and Holiday Protection Plan payment.

·       14 days or less before the holiday start date – 50% refund of all monies paid after deduction of the deposit and Holiday Protection Plan payment.

Please note:

• Our Holiday Protection Plan covers you until you arrive on site, after which refunds cannot be given if, for any reason, you decide to leave early.
• The Holiday Protection Plan will not cover you for losses incurred other than those sums paid to Polmanter Limited.

You may wish to take out your own holiday insurance to cover this.